User Access & Permissions

How Do I Prevent Agents from Listening to Call Recordings?

To control access to call recordings:

  1. Go to the Admin Dashboard.
  2. Navigate to General.
  3. Scroll down to “Allow agents to listen to call recordings”.
  4. Toggle the setting to Disable to prevent access, or Enable to allow.
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🎧 This helps ensure recordings are only used for quality assurance or by authorized personnel.

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