Welcome to ZIWO Academy

Empowering Admins & Agents to Deliver Outstanding Customer Experiences

Whether you're setting up ZIWO for the first time or looking to sharpen your skills, our interactive learning platform is here to guide you.

About the Academy

Why Learn with ZIWO?

Your journey to mastering ZIWO starts here. Learn how to configure, manage, and use the ZIWO platform with step-by-step guidance.

For Agents

Learn how to handle calls like a pro using ZIWO’s tools.

At Your Pace

Interactive, self-paced modules and certifications.

For Admins

Master platform setup, user management & analytics.

What Do You Want to Learn Today?

Explore personalized learning paths designed for your role. 

The Intro course is free

We offer a free 5-hour intro course packed with real-life business cases. This helps you make sure the program is right for you.

Get your portfolio ready

We will help you polish up each of your 6-15 projects so that your portfolio stands out to employers.

Soft skills that'll get you hired

Regular code reviews and live sessions with tutors from the tech industry will give you the soft skills you need to get hired and succeed at work.

Community included

If you are feeling stuck or need help with something, we have a thriving community of professionals on our discussion forums who are happy to lend a hand. You won

Our Modules

Download Our New App

We’re thrilled to announce the latest ZIWO Agent App, designed to make managing your contact center simpler, faster, and more intuitive.
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Ready to get started?

Enter your email to get access. Our team will get in touch with you for a personal onboarding
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