Call Management

How Do I Set Up an Outside Working Hours Message?

You can customize what happens when a customer calls outside your working hours, including automated IVR or voicemail.

To configure this:

1. Go to Admin Dashboard > Channels > Voice > Numbers & Extensions.
2. Click Edit on the relevant number.
3. Set the desired Working Hours using “From” and “To” fields.
4. Upload an audio file for outside working hours handling.
5. Choose a fallback action:

  • IVR
  • Voicemail
  • Hang-up
  • Internal or external transfer
  • Queue

6. Click Save.
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🕐 This helps you manage customer expectations and route calls efficiently even when offline.

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