Agent Status Management

What Does the Color Coding Mean for Queues and Agents?

ZIWO uses a color-coded system to help admins instantly recognize status at a glance.

Queues:

Green – Agents are available

Yellow – No agents available, no calls waiting

Red – No agents available and customers are waiting


Agents:

Green – Available
Purple – On a call
Orange – On break
Blue – Outgoing call
Brown – In a meeting

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📊 This color scheme helps with real-time supervision and quick action-taking.

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