Audio & Call Quality
How Do I Set Up My Headset and Audio Devices?
Clear audio is critical when working in a call center environment. ZIWO allows you to configure your audio settings directly from your agent profile to ensure the best call quality.
To configure your headset:
- Click on your Profile icon in the top-right corner.
- Navigate to Settings and select Sounds & Devices.
- Choose your preferred device for microphone (input) and headset or speaker (output).
- Use the Test feature to confirm that your selected devices are working properly.
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⚠️ The first time you access audio settings or initiate a call, Google Chrome may ask for permission to use your microphone. Be sure to click Allow, this permission is necessary for ZIWO to function correctly.
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Regularly testing your setup can help avoid issues during live calls and ensure that your voice is transmitted clearly to customers.
