Audio & Call Quality

What Should I Do If I Experience Poor Call Quality?

Good audio quality is essential for clear customer communication. If you encounter poor sound, echo, delays, or call drops, 

take the following steps:

  1. First, check your internet connection, a stable and fast connection is crucial.
  2. If the issue persists, contact your admin immediately.
  3. Share the affected Call IDs (available in your call history) with your admin.
  4. Your admin can escalate the issue to ZIWO’s 24/7 support team for further investigation.

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📞 A wired connection is preferred over Wi-Fi for consistent audio performance.

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